What We Offer
Our Care Services
Every service we provide is tailored to the individual — delivered with kindness, professionalism, and an unwavering commitment to dignity.
At Family 1st Home Care, we offer a range of home care services designed to support elderly individuals, vulnerable adults, and their families across Newcastle upon Tyne. Whether you need a few hours of help each week or full-time complex care, we're here for you.
Dignified, respectful support for daily living
Personal Care
Our personal care service is built around the individual. We understand that accepting help with personal tasks can feel daunting, which is why we take the time to build trust and ensure every client feels comfortable, respected, and in control.
This service includes:
- Assistance with bathing, showering and personal hygiene
- Dressing and grooming support
- Continence care and management
- Medication prompting and administration
- Mobility assistance and transfers
- Meal preparation and feeding support
Compassionate support through life's final chapter
End of Life Care
We believe that every person deserves to spend their final days in comfort, surrounded by love — in the place they call home. Our end of life care is delivered with the utmost sensitivity, dignity, and compassion, supporting both the individual and their family.
This service includes:
- Palliative and comfort-focused personal care
- Pain and symptom management support
- Emotional and psychological support
- Family liaison and bereavement guidance
- Coordination with district nurses and GPs
- 24-hour care availability when needed
A clean, safe and comfortable home environment
Housekeeping
A tidy, well-maintained home makes a real difference to wellbeing. Our housekeeping service ensures clients can enjoy a clean, safe, and comfortable living environment — giving families peace of mind and clients the independence to stay in their own home for longer.
This service includes:
- General cleaning and tidying
- Laundry, ironing and changing bed linen
- Grocery shopping and errands
- Meal planning and preparation
- Waste management and recycling
- Light gardening and outdoor tidying
Two caregivers working together for complex needs
Double Up Care
Some clients require the support of two caregivers to ensure their safety and comfort. Our double up care service pairs two trained professionals who work seamlessly together — providing a higher level of care while maintaining the client's dignity at all times.
This service includes:
- Complex manual handling and transfers
- Bariatric care and specialist support
- Post-operative and hospital discharge care
- Clients with high dependency needs
- Hoist and specialist equipment use
- Coordinated two-person personal care routines
Not Sure Which Service Is Right for You?
Call us for a free, no-obligation consultation. We'll listen carefully and help you find the right care plan for your loved one.